Worcester BID

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BID E-Bulletin, 08/10/2014

Worcester Woods Retail Park – Latest
Thanks to those people who responded to us about their views on the proposed Worcester Woods retail park development which Land Securities are planning. Just as an update, we have asked for a meeting for BID businesses to air their views and ask questions to Land Securities and hopefully Planning Officers and Councillors. Land Securities have agreed to our request and will be getting back to us about suitable dates. We will let you know as soon as a date is set. To view their website, click hereIt’s All Yours
We recently launched our fantastic new Uniquely Yours book at a packed Commandery as part of our Uniquely Worcester campaign. The book, which features 151 independent BID businesses as well as features on BID business owners and a directory of all BID businesses is being distributed far and wide to ensure maximum exposure. An online version can be viewed here and is available in many BID businesses. If you would like copies, please let us know by emailing info@worcesterbid.com Feedback from business has been phenomenal and we would always like to hear your thoughts. The full story is here

BID’s Submission for High Street of the Year gets Shortlisted!
We are delighted to announce that the Worcester BID’s submission for our High Street to be named as High Street of the year has been shortlisted in a national competition. Organised by the Future High Streets Forum, Worcester is up against Wantage and Falkirk in its category and we met the judges on Monday. The submission highlighted the fantastic events held this year including Motor Festival, Chocolate Day, Foodie Fest, the MOTHS parade, Artillery Parade, Christmas Fayre as well as our work during and after the floods for the open4business campaign. We will know if we have won in November but we should be very proud to have been shortlisted. The full story is here

Barking Up the Right Tree
The 4th Annual Customer Service Awards took place last week at the Worcester Whitehouse Hotel and there was an air of celebration for many attendees including overall winner for the second year running, House of Dogs in New Street. Those businesses who had agreed to undertake a customer service assessment (or mystery shop) were invited. Overall, Worcester performed better than in 2013 with the 16 food and drink sector businesses performing particularly well this year. The 7 category winners were:

  • Independent Retailer – Halo, Chapel Walk
  • Multiple Retailer – White Stuff, High Street
  • Professional Services – Worcester Diocesan Board of Finance
  • Health, Beauty & Well Being – House of Dogs
  • Entertainment & Leisure – Tudor House Museum, Friar Street
  • Food & Drink – Café Mela, Foregate Street
  • Telephone Assessment – Whittard of Chelsea, Chapel Walk
  • Email Assessment – Hallowood Furniture, The Shambles

All businesses scoring over 90% received a highly commended certificate along with their report and those scoring between 80% and 90% receiving a commended version. The businesses scoring 100% all received a silver salver to commemorate their success. All category winners received a trophy and a free advert in today’s Worcester News which carries a feature on why excellent customer service is so important.

BID take a Bite out of your Advertising Costs
Destination Worcestershire, the tourism arm of the Chamber of Commerce have just produced their 2014/15 Eating Out Guide with our support and well as listing all food and drink outlets who are part of Worcester BID have subsidised 15 businesses with a ½ page advert. The listings were free to food related BID businesses (normally £48 incl. VAT) and the adverts saved participating businesses £210 (incl. VAT). To see an online version of the Guide click here. The 20,000 hard copies are being distributed by Destination Worcestershire but let us know if you would like copies.

BID businesses to have benefitted from the discount on the adverts are Debenhams, Saffrons Bistro, Boston Tea Party, Chocolate Deli, the Cathedral’s Cloisters Café, Elgar’s Coffee Shop, Ginger Pig, Keystones Cocktail Club, King Charles II, Mode, The Pheasant, Swan with Two Nicks, Subway and the Olive Branch.

Optimise Your Business
Tomorrow sees BID business Ventutec running one of their popular courses and they are offering a discount to fellow BID businesses. An introduction to Search Engine Optimisation course runs from 1pm until 4.30pm at Worcestershire County Cricket Club. If you are interested, please click here
They are offering a special deal via Eventbrite which is 30% off the workshop – you’ll see this as ‘SEO OFFER’.

Welcome
Worcester BID would like to extend a warm welcome to the following new businesses who have opened up in the city centre recently:

In addition, Halo and Little Puds have moved from within the BID area into bigger premises in Chapel Walk, CrownGate from Friar Street and The Hopmarket respectively. We are also delighted to report that Burgerworks and the Flat White Coffee Co. are now open in Friar Street and Pump Street respectively after a reincarnation – good luck to you all!

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