DON'T MISS THIS LIMITED OPPORTUNITY!

DON’T MISS THIS LIMITED OPPORTUNITY FOR FREE CITY & GUILDS ACCREDITED CUSTOMER SERVICE TRAINING!

We’re delighted to be able to offer limited places on a FREE Level 3 Certificate in Customer Service City & Guilds accredited training course* to our BID businesses!

If you own or are employed with a BID business and would like to take advantage of this opportunity, you must be available to attend four full days of training spread across the 2nd, 9th, 16th and 23rd October (between 9am to 4.30pm).

This training will cover:

Day One
Principles of Customer Expectations
Impacts on Customer Expectations/Satisfaction

Day Two
Customer Service Problems/Complaints
Supporting Legislation

Day Three
Practising Effective Customer Service
Product Promotion and Services

Day Four
Effective Teamwork
Monitoring of Performance

* In order to benefit from this training, your business must meet the eligibility criteria.  Please contact Shelly on 01905 731612 or at shelly.simpson@worcesterbid.com for further details and to book your free place!

 

 

 

 


Get the most out of your Christmas audience with free Social Media Training!

More Free Social Media Training Dates Released!

We are delighted to be offering more free Social Media Training in time for Christmas!

The focus of the training will be ‘Getting the most out of your Christmas audience’ and will include some exciting hints and tips on things such as gifting ideas and producing digital Advent Calendars!

Course dates:

Wednesday 2nd October 2019
Wednesday 9th October 2019
Wednesday 23rd October 2019

Course times:

10.00am or 2.00pm

Contact Shelly on 01905 731612 or at shelly.simpson@worcesterbid.com to book your free place!