Service Directory: Support for Recovery in Worcestershire

Please use our service directory to find the best contact, helpline, and support channel for you, a colleague or a friend.

Many services can be accessed for free and impartial help in worcester.

Directory-of-Services-1.pdf

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The Big Spring Has Fully Bloomed in Worcester! 🌸🌻🌼🌷

We are busy installing  50 giant florals around Worcester this spring! There are 5 beautiful designs including daisies, tulips and gorgeous forget-me-nots.

Share your new business window artwork with us by hashtagging #thebigspring and tagging @worcesterbid on Facebook and Twitter or @makeitworc on Instagram.


Worcester BID's Cleaner Streets Initiative: Enhancing Our Spaces

We all share a responsibility to uphold the beauty of our city, taking pride in our municipal spaces. Unfortunately, urban areas often fall victim to graffiti tagging, chewing gum, litter such as cigarette butts, and other forms of damage, detracting from their aesthetic appeal and contributing to urban decay.

To combat these challenges and instil a sense of city pride, Worcester BID is launching the Cleaner Streets project. Beginning in April 2024 and extending through the summer months, this initiative aims to transform neglected, damaged, and graffitied spaces into vibrant works of art for the enjoyment of all.

 

The Cleaner Streets project encompasses various strategies, including the removal of graffiti from brickwork, improvements in lighting where needed, and the promotion of responsible mural and urban art through converting unloved areas into community and business district reflective works of art.

Over the past two years, Worcester BID has already invested in enhancing the city’s visual landscape through the artwork seen on utility boxes and wayfinding signage, as well as via the organisation of workshops and mural painting events in community hubs.

Looking ahead, Worcester BID is committed to implementing prevention methods such as resistant coatings and ongoing maintenance to ensure a welcoming and fresh street scene for years to come. Throughout the Cleaner Streets campaign, success stories will be shared, showcasing the transformative impact of these efforts on our social media accounts. Additionally, Worcester BID is dedicated to collaborating with and celebrating the contributions of local artists and the community. By involving residents and businesses in the creation of public art we hope to foster a collective sense of ownership and pride.

The ultimate goal of the Cleaner Streets Project is to cultivate more vibrant urban spaces while reducing and repairing damage in the city centre. Worcester BID invites talented local artists to join in this endeavour by reaching out on social media platforms such as Twitter, Facebook, and Instagram if you would like to participate in shaping a brighter future for our city.

Together, let’s make Worcester’s streets cleaner, more attractive and a source of pride for all who call it home. Join us in this transformative journey towards a more vibrant urban environment by following us on Facebook, Twitter and LinkedIn [@WorcesterBID] or on Instagram [@makeitworc].


Resilient Businesses: Navigating Flood Challenges in Worcester

Worcester, situated along the River Severn, faces common flooding due to heavy rains, impacting infrastructure, homes, and businesses alike. The highest recorded flood level at the Worcester measuring station occurred on 26 February 2020, with recent bouts of flooding in January and February causing disruption and damage to local businesses, green spaces, and walkways. Community support is crucial in aiding these resilient businesses to bounce back.

At Worcester BID, we have spoken to some of our local BID businesses that are located on the riverside and are thus often disturbed by flooding.

The effect on businesses can be extensive. Julia Seymour, Director of Diglis House Hotel, said “At the inception of my investment in Diglis House Hotel, the advice concerning flooding at that time, was to expect flooding every 40-50 years. Today flooding is common news.” General Manager of Diglis House Hotel, Debra Jones, added that “the flooding brings disruption to our business from loss of revenue due to access issues, internal flooding, the cost of pump systems as well as clean up to the grounds, the hotel in general and the bedrooms. These must be properly sanitised by special companies each time flooding occurs.”

So, how can we as a community help these resilient businesses to bounce back?

Richard Hill, Manager of Browns at the Quay said Dealing with the flooding has been an ever-increasing challenge to the business.

One of the main challenges is trying to get across to the public that when we close due to high river levels, we will bounce back very quickly, often in just a couple of days.

There is a perception that once you are affected by flooding you will be closed for many months, whereas we have shown this does not need to be the case. With the correct flood barriers, pumping systems and resilience work it can be managed, preventing serious damage to the building and its interior, enabling us to re-open very quickly and move on with the business.

We think that Worcester as a community has been supportive and hope it continues to be so. Our customers are very understanding when we have to reluctantly close for a period of time. We like to welcome new customers as well as old ones and hope they think of us when deciding where to go after flooding has happened.”

Whilst Worcester has weathered many floods throughout its history, its businesses demonstrate resilience and adaptability, constantly evolving to withstand environmental challenges. It’s crucial to support local businesses by visiting your riverside venues that are open for business, aiding them in minimising the disruptions brought about by flooding incidents.


Worcester Celebrates International Women's Day!

International Women’s Day, which takes place on the 8th of March, is the yearly global celebration of all things women. It’s a day of inspiring talks, worldwide social media buzz, activism, and marches, that look to inspire change and aspire to worldwide gender equality. International Women’s Day was first celebrated in 1911, when women were struggling for their basic rights, seventeen years before they finally earned the right to vote if over the age of 21 in the UK following the Equal Franchise Act of 1928. There is of course still work to be done; according to the World Economic Forum’s Global Gender Gap Report 2023, it will take another 131 years to reach gender equality!

Women encounter various forms of unfair treatment across the world today. As per a 2020 UNICEF report, only 66% of countries worldwide offer equal educational opportunities to both genders. Data from a 2020 United Nations report reveals that, despite constituting half of the global population, women occupy less than 30% of high-ranking governmental roles and senior management positions in the business sector. As well as highlighting social injustices, International Women’s Day serves as a platform to demonstrate the immense strength and capability of women and celebrate their accomplishments.

This year’s International Women’s Day theme is ‘Inspiring Inclusion.’ So, Worcester BID has taken to the streets, inviting Worcester’s women to join in with the international campaign. Worcester BID’s video, released on International Women’s Day, showcases the women in our city and Business Improvement District who keep the city ticking, through the provision of essential services, strong leadership roles, and as business professionals. There will also be video content from some of our city’s female CEOs, who will provide insights into local leadership. You can watch these videos on Instagram by pressing HERE, or on Facebook, HERE.

 

Did you know many of our city leaders are female?

> The BID team is 75% female!

> Worcester City Council is under joint leadership from 2 women: Councillors Marjory Bisset and Lynn Denham.

> The City Centre Manager for Worcester is also female.

To name but a few…!

WATCH THE INTERNATIONAL WOMEN’S DAY VIDEO HERE!


Worcester Leads the Charge Against Retail Theft

The recent release of the 2023 Retail Crime Survey by the British Retail Consortium (BRC) has illuminated a national picture of a concerning surge in violence against staff and retail theft. The BRC are urging government intervention to safeguard retail workers, underscoring the pressing need for nationwide investment in deterrents, coupled with comprehensive training and support networks. Aligning with these findings, Policing Minister Chris Philp has initiated a national action plan to combat shoplifting, urging retailers to swiftly provide CCTV footage and shoplifters’ images for identification through facial recognition technology. The introduction of the Pegasus police program further seeks to gather intelligence on organised crime gangs involved in shoplifting, aiming to enhance collaboration between retailers and law enforcement.

Remarkably, Worcester has been ahead of the curve, already implementing very similar strategies for some time. The city’s resilience against the rising trend of retail theft is evident. Worcester BID is taking action to help local businesses reduce theft by providing comprehensive training courses, increasing the use of the 24/7 CCTV-connected CityNet radio system, and using GDPR-compliant DISC information sharing systems, working to strengthen the understanding and adoption of effective theft reduction schemes. Tailored Safer City meetings have evolved into essential platforms for businesses to unite against the shared challenge of retail theft, receiving insights directly from crucial partners like West Mercia Police, providing a helpful support network.

Worcester’s success in combatting retail theft is backed by tangible statistics. From June 20th, 2023, to January 19th, 2024, Worcester BID’s Safer Streets Officer reported 57 instances of asset and monetary recovery and 87 cases of deterrence within the business district. This dedicated officer actively addresses anti-social behaviour, particularly in hot-spot areas, and supports staff in reporting crimes, contributing to a substantial recovery of £12,755.15 in just seven months.

Through collaborative efforts and heightened awareness, Worcester’s partners have effectively intensified the targeting of retail theft, working towards safer streets for everyone. It is great to see that there is a national push to reduce retail theft, and even better to see that Worcester’s endeavours have already yielded success in combatting retail theft. The city is committed to further cultivating partnerships and providing ongoing efforts that support businesses to flourish.

 


Contemplating the Evolution of Worcester's High Street & Future

Public spaces, important in any city, serve as channels for social interaction and community cohesion. Yet, urban expert Matthew Davis of the Institute of Place Management, issues a warning—public spaces, from sports centres to parks and libraries, face an impending crisis of closure and underfunding. In a recent article titled ‘Pay to stay: an inflection point for accessible towns and cities’, Davis underscores the dwindling support for UK public spaces, advocating for a renewed emphasis on investing in free-to-stay areas that can address community need.

So, is Worcester too at a pivotal juncture where economic prosperity converges with social responsibility? The delicate task of maintaining accessibility for the city centre — the very heart of our community — as a member of the Worcester Business Improvement District, provides some conflict between our aim to foster business growth and Davis’s imperative to preserve public spaces. Davis contends that community input should underpin our urban environment, urging a balanced approach that marries commercial development with investments in public spaces, forging an inclusive city, and we don’t disagree.

The evolving high street introduces challenges to maintaining community spaces as businesses adopt pay-to-stay models for increased turnover, which is great for our economy. Davis suggests striking a balance between community accessibility and high street economic growth is crucial — but how well does Worcester achieve this?

While Worcester considers this challenge, municipal services, such as our city-centre public library, The Hive, stand out as successful community hubs, a stark contrast to the national trend of defunding and closures addressed in the article. However, the question lingers: does Worcester provide enough free alternatives to counterbalance pay-to-stay policies?

In response to the community ownership debate, Worcester takes its own path, with businesses like Script Haven and Sugar Daddy’s Cafe fostering meaningful community narratives. Script Haven, recognised by The Times as the third-best independent bookshop in the UK, actively engages with local talent and charities. Sugar Daddy’s Cafe has become an LGBTQ+ community hub, promoting inclusivity. Additionally, Worcester City Council allocates funding for initiatives like the Arches and Scala Theatre redevelopment, enhancing community accessibility.

The ongoing debate asks whether the high street should grow organically or if active intervention and investment in community-led infrastructure is necessary. However, does this apply to our city?

Worcester appears to strike a delicate equilibrium between economic growth and community well-being, successfully paving its path towards a balanced future.


We are going ‘nutcrackers’ over the Starlight Parade and Trail this Christmas

The Hive Library is thrilled to announce the return of the lantern parade, an event that has been much missed since the pandemic restrictions in 2020. This year, The Hive has partnered with Worcester City Council, Worcester BID, local Artist Catt Standen, and Crowngate Shopping Centre, to make the return of the event bigger and better than ever before. The Starlight Parade and Trail is set to be enlightening! The enchantment of a certain magical ballet is in the air, and we’ve sprinkled a dash of its brilliance throughout our lantern-lit evening.

The Starlight Parade will take place on Saturday 25th November at 4pm starting from The Hive and ending at Cathedral Square. Invited students from local schools as well as a team of volunteers and creatives will adorn the streets of Worcester with handmade lanterns.

Artists Anna Best and Catt Standen have been visiting the city’s schools this month, working with students to build willow lanterns and to tell them more about the parade. Lantern decorating workshops will also take place at The Hive throughout November and December, where families and children are encouraged to decorate their own lantern before lining the streets to welcome and watch the parade. The public is invited to watch the spectacle by lining the route of the Starlight Parade: a great place to watch is the High Street!

Local artist Catt Standen has also produced four amazing showstopper lanterns for the Starlight Parade around the theme of the famous ballet, The Nutcracker. The special showstoppers are funded by Worcester BID and will stand 6 feet tall upon puppeteers! If you attend, you will see a Storybook, the magical Mouse King, the Nutcracker and the sparkling Sugarplum Fairy Princess.

The parade will start at 4pm from The Hive, making its way down past the bus station and Mode Nightclub, across the market stalls at Angel Place, turning left onto Broad Street before making the final stretch down Worcester High Street finishing at Cathedral Square.

The Starlight Parade coincides with the exciting Christmas Lights switch-on, situated at Cathedral Square, where there will be lots of family entertainment from 4pm until 7pm and the parade will take you straight to the action! The event will mark the beginning of the Christmas celebrations in Worcester with live music performances from local schools, choirs and appearances from the cast of the Swan Theatre’s Pantomime, Jack and The Beanstalk.

A fantastic window art trail will accompany the starlit event during November and December, with local business windows decorated by local artists. A hidden word game dotted around the city will also spread some festive joy over the extended Christmas period.

Stephanie Jones, Library Manager at The Hive, said “We’re delighted to partner with Worcester BID, Worcester City Council, and Catt Standen to help convene the Starlight Parade and Trail this year. We’re extremely excited to see the fantastic lanterns and to celebrate the Christmas Lights switch-on as part of Worcester’s local community.”

 

The Hive Library and city partners Worcester BID and Worcester City Council are thrilled to bring back lanterns to Worcester in the form of the sparkling-new Starlight Parade and Trail.

After the parade, the showstopper lanterns will be exhibited at The Hive from Monday 27th December 2023 until Tuesday 2nd January 2024 with free admission to all and open daily (8:30am-10pm). There will also be multiple ‘Meet the Artist’ events during December giving the public the opportunity to meet artist Catt Standen as she talks about the creation of the lanterns.

To stay up to date with everything about The Starlight Parade and Trail, please follow @thestarlightparade on Instagram.

Please visit The Hive’s website for more information and to book your lantern-making workshop: Lantern Decorating Workshops – The Hive (thehiveworcester.org)


CUPP Unveils Exciting New Menu with UK's First Mochi Topping and Baby Boba

CUPP have been trading for over 10 years, proudly pushing to be pioneers of boba tea innovation in the UK. CUPP is thrilled to introduce their brand new menu which is set to captivate the taste buds of boba tea lovers across the nation.

The centrepiece of this menu expansion is the Mochi Series (pronounced moe-chee). Marking a historic milestone in the UK boba tea industry, CUPP is the first major chain to introduce the delightful chewiness of mochi topping to their menu. This exciting move solidifies CUPP's position as an industry leader in innovation.

In addition to the pioneering Mochi Series, CUPP Bubble Tea is proud to unveil two other captivating series:

Cloud Series
Elevate your daily boba tea with the introduction of our Cloud Series: featuring a luxurious, light cheese topping that adds a sweet & savoury element to your drink. Take it up a notch and make it a Cloudcake by adding a sprinkle of caramelised biscuit crumbs - think vanilla cheesecake!

Hot Brown Sugar Series
Our nation's favourite - Brown Sugar Series is now available hot! These indulgent drinks can now comfort all of our customers through the colder months. It’s a perfect pick me up to beat the winter blues.

CUPP's commitment to pushing the boundaries of flavour doesn't stop there. The new menu also boasts an exciting array of new boba teas that are sure to become instant favourites:

1. Mango Matcha
2. Brown Sugar Taro
3. Choco- Caramel
4. Passion Fruit Tea
5. Vanilla Latte Boba - for the coffee lovers!

In addition to these exciting offerings, CUPP is proud to announce the release of "Baby Boba" for the youngest members of the bubble tea-loving community. They’ll be offering a free toy for all mini bobas throughout November and December. "We are absolutely thrilled to introduce our latest menu - it’s exciting to see the hard work of our teams come to life. We have put a lot of work and research into bringing the best new boba trends to the UK from Taiwan; the home of boba tea! " Said Lee Peacock, Founder and CEO of CUPP.

The new menu will be available in all CUPP Bubble Tea UK stores starting in October. Whether you're a dedicated boba tea enthusiast or a curious newcomer, CUPP invites you to embark on a flavour-filled journey with these exciting new offerings.


The next steps for Worcester’s Scala arts venue are due to be discussed

Following the decision by the Members of Worcester City Council to halt the existing plans for the proposed renovation of the Grade II listed Corn Exchange and Scala in the city centre, independent consultant Candice Pearson has been appointed to engage local stakeholders to discuss next steps and encourage expressions of interest in the site.

 

Worcester City Council was awarded funding as part of the Government’s Future High Streets Fund to renovate these two historic buildings in Angel Street into a new 500-seat flexible theatre with complementary gallery space, as well as a café dining area.

 

Unfortunately, escalating costs meant that the original project could no longer be completed within budget and so the Council is seeking views from stakeholders whilst work continues.

 

The Joint Leaders of Worcester City Council, Councillors Lynn Denham and Marjory Bisset, said: “We would like to hear from local leaders and influencers across all sectors, and especially the arts, with ideas for how to best fulfil the ambition to restore and bring back into economic use these two remarkable buildings. If that sounds like you, please head to www.scalaworcester.co.uk to get involved.

 

“Our aim is to create a vibrant destination venue that will enrich Worcester’s cultural scene, helping to increase footfall and bring new private sector investment into the area, in turn creating employment opportunities for local people.”

 

Ms Pearson said: "Significant funding is available to restore these two locally iconic buildings, offering an unrivalled opportunity to enhance the city's cultural life, not to mention boost the local economy. I implore all dynamic teams and ambitious individuals with exciting ideas and viable business plans for how to make these buildings operational once again to join the conversation and perhaps make their dreams a reality."

 

As well as one-to-one meetings, interested parties and business prospects can share their views via an in-depth survey available at www.scalaworcester.co.uk, as well as attend one of three public consultation events.

 

Tours of the site can also be arranged, and stakeholders can express their interest by contacting Scala@cp-pr.org.

 

Under the original plans, Worcester Theatres were to operate the new Scala, while the Swan Theatre would have become a venue for community arts activities. The Swan Theatre will now continue to operate in its current guise under the management of Worcester Theatres and has already confirmed its regular schedule for the foreseeable future, including several performances from the city's many community theatre groups.