We’re delighted to be able to offer limited places on a FREE Level 3 Certificate in Customer Service City & Guilds accredited training course* to our BID businesses!

If you own or are employed with a BID business and would like to take advantage of this opportunity, you must be available to attend four full days of training spread across the 2nd, 9th, 16th and 23rd October (between 9am to 4.30pm).

This training will cover:

Day One
Principles of Customer Expectations
Impacts on Customer Expectations/Satisfaction

Day Two
Customer Service Problems/Complaints
Supporting Legislation

Day Three
Practising Effective Customer Service
Product Promotion and Services

Day Four
Effective Teamwork
Monitoring of Performance

* In order to benefit from this training, your business must meet the eligibility criteria.  Please contact Shelly on 01905 731612 or at for further details and to book your free place!





World Car Free Day

Worcester is officially marking World Car Free Day on 22 September by closing Lowesmoor to cars from midday to 3.00pm to hold a special event.

Instead a giant astro turf play area will take over the road and staff from Freedom Leisure will run free multi sports and tennis sessions.

The Duckworth Worcestershire Trust will also be on hand to offer free play sessions and a chance to ‘pimp your bike’ using scrap resources from the Worcestershire Resource Exchange.

Woo Bikes, a city-wide electric bike share scheme, will also be at the event, giving members of the public the chance to try out the bikes.  The scheme was initially piloted with staff and students at the University of Worcester and is now being offered to other employers in the City.

Let's Waste Less volunteers will be present to offer advice on reducing food waste, recycling, composting, Repair Cafes and cloth nappy schemes.

Cllr Joy Squires, Chair of Worcester City Council’s Environment Committee says:

“We are holding this event to raise awareness of the dangers of toxic air and to encourage everyone living, working or visiting Worcester to look at ways they might cut down on car travel.

“As our prosperous city expands, we are determined to ensure that this does not have a detrimental impact on residents or the environment.”

If you would like to volunteer at the event please contact

Free guides to walking and cycling routes in Worcester can be downloaded at:

Get the most out of your Christmas audience with free Social Media Training!

More Free Social Media Training Dates Released!

We are delighted to be offering more free Social Media Training in time for Christmas!

The focus of the training will be ‘Getting the most out of your Christmas audience’ and will include some exciting hints and tips on things such as gifting ideas and producing digital Advent Calendars!

Course dates:

Wednesday 2nd October 2019
Wednesday 9th October 2019
Wednesday 23rd October 2019

Course times:

10.00am or 2.00pm

Contact Shelly on 01905 731612 or at to book your free place!

Ask for Angela

Do you and your staff know of the Ask for Angela campaign?

It is the idea that customers can 'Ask for Angela' as a discreet codeword for when they feel unsafe or threatened.

The staff member will then take appropriate action to ensure the customers safety. For instance, these actions could be escorting the customer safely out of the premises or calling a taxi.

While Freshers week the students making their return is fantastic for the city, there is a higher risk of someone becoming vulnerable in your venue. Whether you’re a nightclub, bar, retailer, hotel or an office, you never know when someone might need your help!

Please inform all staff members of this campaign, and feel free to request a poster to put in your venue to help spread the word and inform your customers they have your support. 

If you have any queries or would like further information and guidance, please don't hesitate to get in contact.

Download the poster

Download the guidance

The Kiln: New Co-working Space in Worcester City

The Kiln, a collaborative community to help entrepreneurs and lone workers, is a friendly and imaginative space to work and provides hot-desking for over 60 people. It has undergone extensive building and renovation work, creating a modern, fresh and practical space for professionals to use as their base, share ideas and network with like-minded people.

Click here to view the whole article.

'The Times' Christmas Advertising!

'The Times' Christmas Advertising'


This year, we have 4 pages booked in The Times 'EAT' magazine for Christmas!

The edition will be going out on 16th November and will feature our fabulous Worcester independent businesses, explaining why shopping in Worcester is so unique compared to any other city.

We will be putting together a spread creating a 'Worcester Christmas Hamper' made up from our wonderful Worcester independents, ensuring all products are exclusively available in Worcester.

We will then be launching a competition to win the 'Worcester Christmas Hamper', with the winner being announced on Small Business Saturday on 7th December.

All we need from you is a product image and a price; the Worcester BID team will then put the hamper together

Please send images to




Christmas Independent Late Night Shopping Event

Christmas Independent Late Night Shopping Event

The Guildhall : Thursday 5th December, 4pm to 9pm

Late night shopping can sometimes be a struggle in Worcester. This year, Worcester BID is enhancing the customer experience of late night shopping by bringing Worcester’s well-loved independents to the High Street for an evening of Christmas shopping, live music and festive drinks.

Tickets to the shopping event will be £3 and proceeds will go to our Worcester Cares charity.

Guests will be greeted with a festive drink and mince pie and will have the opportunity to shop at many favourite Worcester Independents under one roof on the High Street.


This is a free opportunity for our BID businesses; we just need a yes from you and we will reserve your stall pitch!

The event will form part of our 'Small Business Saturday' campaign with supported media through The Worc Social, The Saturday Times, Birmingham Metro, Live 24 7, Newquest and Gloucester Reach.

We want to give our Independents the best chance to trade this Christmas and make the most of the night time economy in a prominent location.

To register for a free stall, please email