Martyn's Law: Ensuring Security for Worcester Businesses


The consultation phase for Martyn’s Law, the Terrorism (Protection of Premises) Bill, is now underway, representing a crucial opportunity for Worcester’s business community to contribute to enhanced security measures.

Named after Martyn Hett, a victim of the Manchester bombing, this legislation aims to mandate venue owners to assess terrorism threats and implement appropriate and robust measures. The legislation ensures readiness and response training for individuals in the event of an attack. Enhanced security systems, staff training, and clearer processes aim to deliver better protection, aligning with government responses to the Manchester Arena Inquiry. The bill will be passed under a tiered framework, meaning different types of businesses will be mandated to undertake different measures.

Under Martyn’s Law, proprietors of standard-tier premises in Worcester, covering sites with capacities ranging from 100


to 799 individuals, must fulfil key requirements. This is the most common business type in Worcester that will be affected by the new bill. Standard-tier businesses will need to notify the Regulator of their responsibility for the premises and namely, implement procedural measures to mitigate the risk of harm to individuals in the event of an attack. Notably, the revised Bill eliminates the need for specified forms, prescribed training, or physical alterations to equipment, reducing disruption to most Worcester city centre local business operations.

Business owners and stakeholders in Worcester are urged to engage in the Government’s consultation process, offering insights to inform the finalisation of this legislation. This initiative strongly resonates with Worcester BID’s dedication to cultivating a safer environment. Through expanded training initiatives, including our Catastrophic Bleed Courses, heightened safety measures, and the improved utilisation of the CCTV-integrated business radio network, CityNet, we aim to enhance security measures. Additionally, our collaborative endeavours, such as Safe Space, underscore our commitment to ensuring the safety and well-being of our community members at work, as residents and whilst enjoying all that our city has to offer.

Your input will contribute to the Government’s endeavour to enhance public safety and national security. As this Bill impacts Worcester businesses, it’s essential to be prepared for the changes it brings. Martyn’s Law is a legislative step in the right direction, but it needs your stakeholder input. You can participate in the consultation via the government website:

Worcester's 2023 Foot Traffic Soars Despite Regional Downturn

A recent release of an annual report by Place Informatics has cast a spotlight on the foot traffic trends across 12 UK regions in 2023. This comprehensive report analyses the yearly, quarterly, and monthly fluctuations in footfall, providing a comparative assessment against the previous year’s data.

Examining the year-on-year percentage change by region, the South-West and Wales emerge as the front-runners, experiencing the highest percentage increase at 4.57% and 4.45%, respectively. In contrast, London faces a notable decline with a -1.43% decrease, closely followed by the West Midlands at -1.38%. Despite Worcester’s geographic tie to the West Midlands, recent data challenges the notion of a decline in our city’s footfall.

Contrary to regional statistics, Worcester has exhibited remarkable growth. The 2023 footfall has surged by an average of 21,180 per month, translating to a substantial addition of 254,164 extra pedestrians on our streets in 2023.

What’s driving Worcester’s impressive foot traffic surge for 2023? The city has reaped the benefits of collaborative efforts, evident in the success of the Victorian Christmas market orchestrated by Worcester City Council and innovative events like the Starlight Lantern Parade, a collaborative project involving The Hive, Council, Worcester BID, and government funding support. Worcester BID’s strategic promotion of the city’s rich heritage through a Sky TV advert targeted at specific demographics has also played a pivotal role. Local businesses have actively contributed to this upswing with so many fantastic venues achieving awards, such as Maneki Ramen’s win of Japanese Restaurant of the Year 2023.

Venues have also worked hard to create a safer and more welcoming city offering for all via increased training. Worcester BID’s commitment to community development is evident in the 1205 delegates from businesses within its district attending free and heavily subsidised training courses, fostering confidence and skill development. The introduction of the BID Safer Streets Officer and Safe Space has further bolstered nighttime operations, providing crucial support in areas such as first aid and mental health.

Enhancements in lighting infrastructure and seasonal displays in aerial spaces have gained national attention, attracting more tourism and increased foot traffic on Worcester’s streets. Additionally, our arts and culture scene is booming, with the addition of the art spaces in the Arches and extended opening and popular late-night openings at our Museums!

As we look ahead, Worcester is poised for continued positive momentum, especially as the Official Education and Community Partner of the St Richards Hospice City Art Trail, The Waddle of Worcester, ensuring mass footfall into the city during summer.

Stay tuned by reading the Worcester BID column every Friday for the latest updates.

Martyn's Law: An Important Update for Business Owners

The public consultation on the Terrorism (Protection of Premises) Bill, also known as Martyn’s Law is now open. The government consultation will run for 6 weeks

Martyn’s Law is a new legislation in the UK that will mandate those responsible for certain premises and events to consider the terrorist risk and how they would respond to an attack. It is named in tribute to Martyn Hett, who was killed in the Manchester bombing. The law will follow a tiered model linked to the type of activity taking place and the expected audience size and will seek to improve how prepared a venue is without putting an undue burden on business.

In summary, those responsible for Standard Tier premises must:

  • Notify the Regulator that they are, or have become, responsible for premises within the scope of the Bill (and so subject to the relevant requirements). This remains broadly in line with previous requirements.
  • Have in place procedural measures that could be expected to reduce, so far as reasonably practicable, the risk of physical harm to individuals at the premises in the event of an attack. These relate only to the procedures to be followed by people working at the premises in the event of an attack occurring or being suspected as about to occur. As the procedural measures are about procedures for responding to an attack or suspected attack, it is not expected or required that physical alterations be undertaken or additional equipment purchased for Standard Tier premises.
  • In contrast to the published draft Bill, there is no requirement to complete a specified form (the ‘Standard Terrorism Evaluation’) for Standard Tier premises or ensure that people working at the premises are given any specific training. However, as part of putting in place the procedural measures, workers will need to be sufficiently instructed or trained to carry them out effectively.

The consultation is targeted at organisations, businesses, local and public authorities, and individuals who own or operate publicly accessible premises or events that the Terrorism (Protection of Premises) Bill will potentially affect.

It seeks views from those responsible for smaller premises which would fall within the standard tier. Standard tier venues are businesses with a capacity of 100-799 individuals.

The bill will impose requirements about certain premises and events to increase their preparedness for, and protection from, a terrorist attack by requiring them to take proportionate steps, depending on the size and nature of the activities that take place at the premises.

The proposed requirements would apply to those responsible for qualifying public premises and qualifying public events.

Take the consultation here:


Worcester Leads the Charge Against Retail Theft

The recent release of the 2023 Retail Crime Survey by the British Retail Consortium (BRC) has illuminated a national picture of a concerning surge in violence against staff and retail theft. The BRC are urging government intervention to safeguard retail workers, underscoring the pressing need for nationwide investment in deterrents, coupled with comprehensive training and support networks. Aligning with these findings, Policing Minister Chris Philp has initiated a national action plan to combat shoplifting, urging retailers to swiftly provide CCTV footage and shoplifters’ images for identification through facial recognition technology. The introduction of the Pegasus police program further seeks to gather intelligence on organised crime gangs involved in shoplifting, aiming to enhance collaboration between retailers and law enforcement.

Remarkably, Worcester has been ahead of the curve, already implementing very similar strategies for some time. The city’s resilience against the rising trend of retail theft is evident. Worcester BID is taking action to help local businesses reduce theft by providing comprehensive training courses, increasing the use of the 24/7 CCTV-connected CityNet radio system, and using GDPR-compliant DISC information sharing systems, working to strengthen the understanding and adoption of effective theft reduction schemes. Tailored Safer City meetings have evolved into essential platforms for businesses to unite against the shared challenge of retail theft, receiving insights directly from crucial partners like West Mercia Police, providing a helpful support network.

Worcester’s success in combatting retail theft is backed by tangible statistics. From June 20th, 2023, to January 19th, 2024, Worcester BID’s Safer Streets Officer reported 57 instances of asset and monetary recovery and 87 cases of deterrence within the business district. This dedicated officer actively addresses anti-social behaviour, particularly in hot-spot areas, and supports staff in reporting crimes, contributing to a substantial recovery of £12,755.15 in just seven months.

Through collaborative efforts and heightened awareness, Worcester’s partners have effectively intensified the targeting of retail theft, working towards safer streets for everyone. It is great to see that there is a national push to reduce retail theft, and even better to see that Worcester’s endeavours have already yielded success in combatting retail theft. The city is committed to further cultivating partnerships and providing ongoing efforts that support businesses to flourish.


Contemplating the Evolution of Worcester's Balanced High Street & its Future

Public spaces, important in any city, serve as channels for social interaction and community cohesion. Yet, urban expert Matthew Davis of the Institute of Place Management, issues a warning—public spaces, from sports centres to parks and libraries, face an impending crisis of closure and underfunding. In a recent article titled ‘Pay to stay: an inflection point for accessible towns and cities’, Davis underscores the dwindling support for UK public spaces, advocating for a renewed emphasis on investing in free-to-stay areas that can address community need.

So, is Worcester too at a pivotal juncture where economic prosperity converges with social responsibility? The delicate task of maintaining accessibility for the city centre — the very heart of our community — as a member of the Worcester Business Improvement District, provides some conflict between our aim to foster business growth and Davis’s imperative to preserve public spaces. Davis contends that community input should underpin our urban environment, urging a balanced approach that marries commercial development with investments in public spaces, forging an inclusive city, and we don’t disagree.

The evolving high street introduces challenges to maintaining community spaces as businesses adopt pay-to-stay models for increased turnover, which is great for our economy. Davis suggests striking a balance between community accessibility and high street economic growth is crucial — but how well does Worcester achieve this?

While Worcester considers this challenge, municipal services, such as our city-centre public library, The Hive, stand out as successful community hubs, a stark contrast to the national trend of defunding and closures addressed in the article. However, the question lingers: does Worcester provide enough free alternatives to counterbalance pay-to-stay policies?

In response to the community ownership debate, Worcester takes its own path, with businesses like Script Haven and Sugar Daddy’s Cafe fostering meaningful community narratives. Script Haven, recognised by The Times as the third-best independent bookshop in the UK, actively engages with local talent and charities. Sugar Daddy’s Cafe has become an LGBTQ+ community hub, promoting inclusivity. Additionally, Worcester City Council allocates funding for initiatives like the Arches and Scala Theatre redevelopment, enhancing community accessibility.

The ongoing debate asks whether the high street should grow organically or if active intervention and investment in community-led infrastructure is necessary. However, does this apply to our city?

Worcester appears to strike a delicate equilibrium between economic growth and community well-being, successfully paving its path towards a balanced future.

Worcester stands with Ukraine & Downloadable Poster for your window

In Worcester, we have seen the Guildhall lit up in the Ukrainian yellow and blue and a Ukrainian flag flying at Worcester Cathedral. Shopfronts, such as Peplow Jewellers (find them @peplowjewellers on Facebook), have started displaying their solidarity with Ukraine by decorating their window displays. The fabulous Piston Distillery (@pistondistillery) has even been painting their vodka bottles with the flag, with all profits from painted bottles sold going straight to Unicef Ukraine. You can find their shop in the bio of their Facebook page.

If you would like to show your support for Ukraine you can download our A4 window sign HERE.

Printed copies will be available shortly. If you would like a printed copy for your businesses window, please message us and we will add you to our distribution list to bring printed posters to you.

We would love to see what you or your business has been doing to support Ukraine. Tag Worcester BID (@WorcesterBID on Facebook) in your photos (@makeitworc on Instagram) to be shared.


Independent arts, retailers and culinary delights – New Street has it all!

New Street, which runs parallel to Worcester’s Shambles and on from Friar Street continues the historic story of the city with the King Charles house at the far end.  In November/December, New Street is the foodie heart of the Victorian Market and during the rest of the year, the businesses enjoy footfall from locals and tourists shopping in the independent businesses and recharging in the bars and food on offer in the street.

Terry Goodwin-Jones jointly owns The King’s Gallery and Mangojuice Gallery: “New Street has been increasingly busy generally, not just with locals but visitors from all over and also return visitors which is good.   People are buying as well as browsing and the street feels full of life again.   We are excited to take part in the Big Parade: it brings more people down to the street as part of the Art Trail.  The King’s Gallery has been here over 20 years and some people are visiting us for the first time which is wonderful.  Our window created by my colleague Popi has a beautiful baby elephant in as well as our products, so people are now elephant spotting along New Street!”

Hannah Webb from Bottles Wine Bar says; ‘Over at bottles we’ve been working hard on taking a positive approach despite all the chops and changes we’ve been subjected to over the last 18 months. Our local collaboration with strong indie restaurant Chester’s is back with a vengeance! Order take out from Chesters to eat with your wine at our gorgeous little bar, as well as their late night burritos returning 10pm-2am Fridays and Saturdays.

Supporting other independent businesses is so important in city’s like Worcester and the more we can support each other the better.’

‘It’s been a tough road to navigate but allowed us to develop parts of our business that we otherwise were struggling to find the time for like our delivery service and wholesale.

We’ll be opening our brand new shop in reindeer court amongst some other developments, so keep your eyes peeled. And as always a huge thank you and cheers to our staff and customers, without whom we could never be where we are!’

Bottles wine bar are back open until 2am Friday and Saturdays now, and as of August will be back to DJ both nights.

Insider secrets:  Be the Change have recently made their debut to the street with their second restaurant location in Worcester. This is a must to visit!


Worcester BID’s priorities and objectives are to promote, support and enhance BID businesses within the City.

Family run businesses to major retailers Broad Street is the ideal shopping location

Linking the river bridge to the top of the High Street at Worcester Cross, Broad Street is an important thoroughfare for the city centre. With a mixture of national chains and independent retailers, Broad Street sees a lot of people walk up and down as both a destination and passing through.

Gill Barnett is manager at Cook Mate, an independent cookshop that has been in Broad Street for 40 years and is now a firm favourite in the city.  “Broad Street is always busy,” Gill says.  “There are an increasing number of pedestrians around, especially when the football was on.  We are in a very positive position: here in Cook Mate, we have lots of new lines in stock and are adding more each week. We feel that people are out spending more when they come into our shop, and footfall is increasing as the weeks go by. Celebrating our 40th anniversary is important too - we will be celebrating with the local community and cementing our position as an established face in Broad Street.”

New England is another independent retailer based further along Broad Street towards the bridge.  Rachael Evans is the owner.  “We have lots of fabulous new stock from our favourite brands including Seasalt, Gisela Graham and Cath Kidson which are always popular with shoppers as great gifts or stylish clothing. As the restrictions ease, footfall is slowly getting busier again but despite that people are spending more when they come into the shop which is positive to see.”

The team at Toys and Games of Worcester said ‘We are very much part of the Worcester community having lived, schooled and worked in the city for decades. We love the city. We have had a shop in Worcester for 25 years and enjoy it now as much as we did when we started. We have masses of stock. Lego, Pokemon, Tamiya, Airfix, Brio, Playmobil, Silvanian Families, toy cars, fidget toys, board games, card games, summer toys, plush toys.’

‘We are situated on Broad Street and open every day, it’s a great location a main entry point to the city and close enough to the centre that people can come wherever they are. Come and see us and meet the team. Vicky, Sue, Sophie, Annie & Tim’

With access from Broad Street to the High Street, The Cross, the River Severn and

main city bridge as well as Deansway, Crowngate and Angel Place with the bus station, it’s not hard to see why Broad Street is such a hub.


Worcester BID’s priorities and objectives are to promote, support and enhance BID businesses within the City.

From brunch with friends, to cocktails with colleagues indulge in Worcester’s eclectic mix of venues

Foregate, as the name suggests, marks where the city gate would once have been, and then during the 18th century the street was known as the Mall and Tymbs. It’s now best known for the city centre train station and routes heading out of the city towards the parks and residential areas but take a closer look.

Look up as you walk along Foregate Street to enjoy the historic architecture that many of the buildings boast. The entrance to the Hopmarket (head inside for more independents in a pretty courtyard setting) was a hotel and bank, dated around 1900 with later additions, with stunning French chateau and Tudor style elements. Dates and writing are still visible on the frontages, which includes Black & White bar and kitchen. The owner there is Rebaz Tahir who worked hard during lockdown to develop his site, tripling the space and extending downstairs. Since restrictions have been easing, he feels that things started slowly in the street but says it’s noticeably been getting steadily busier. “We are getting really positive feedback about our expansion and are very happy to be welcoming a mix of locals but also tourists,” he said.

Amid the historic architecture, today’s Foregate Street is thriving. There’s a excellent mix of businesses along Foregate Street either side of the train station, bringing locals and visitors to the city. Bodega Cantina is a popular foodie spot close to the station. Liam Bradford is the general manager: “We are really happy that Foregate Street is getting busier all the time now. Things are buzzing here in the restaurant both with walk-in's and bookings which is great to see. It's a mix of couples, friends and families who seem happy to be out and about again, enjoying food, drink and relaxation here in the city centre.”

In A-Plan Insurance Katey Smith, insurance consultant is in a type of business that adapted to telephone contact during lockdown. She is however delighted that more and more customers are being welcomed back to the branch: “For example, our older customers prefer the reassurance of getting in front of people to deal with their insurance,” Katey says. “We can tell that the street is getting busier - for us it’s wonderful to see the other businesses including many independents around us who are getting busier all the time. For example, Steam House opposite us is so popular! Foregate Street is a key route for people walking in and out of the city centre, maybe on their way to work and back. We feel at central to the city, but love being surrounded by history.”

Insider Secret: Looking for a city retreat? Did you know the Worcester Whitehouse hotel have a leisure club with a heated indoor swimming pool and whirlpool spa.

Worcester BID’s priorities and objectives are to promote, support and enhance BID businesses within the City.

Explore, Shop, Dine in one of Worcester’s Historic Independent Streets

Not only is Friar Street the historic heart of Worcester but it is also a beating heart and soul of independent businesses in the city. Walk along the city’s oldest street and soak up the Tudor framed buildings within which the deep-rooted history of the city can still be enjoyed. Tudor House museum contains much of that still today for you to learn and absorb. National Trust owned Greyfriars is a serene space with a stunning secret garden to just sit and enjoy a quiet coffee and be with your own thoughts. It’s this vibe that the independent businesses in Friar Street love: a sense of a community within the city.

The Meeting Place opened after first lockdown and is family run by Edward & Nancy Little-Jones and Edward’s sister. They run their business around 4 core values: community, sustainability, ethics and people, so they fit right into Friar Street. “It’s essential to us to support local,” says Edward. “We buy our beers from Hoplords around the corner in Pump Street and get ingredients from Three Counties Produce and The Butcheress who are all local. We like using suppliers from the city and close by. We are seeing lots of new faces coming in from Friar Street and are enjoying seeing local people come back in through our doors.”

Trio is this month celebrating 12 months since opening its beauty salon in Friar Street. “We love being a part of such a traditional street, full of wonderful independent businesses. There’s a real sense of community and we feel proud to be here with such lovely people!” says Jade Dixon co-owner of Trio.

Further along towards Greyfriars, jeweler Anja Potze agrees: “People buy from people, and like the other independent businesses along Friar Street, we offer a personal service and experience that you can’t get online. We value the loyalty our customers have shown us over the last 18 months and have been delighted to be able meet new customers along the way.

Next door Kate Page, owner of Friar Street Kitchen: “It’s an amazing community: we all get together and support each other and the neighbouring streets too: I use Bottles in New Street for my wine and we and Tortuga borrow ingredients back and forth when we need to! People seem happier than before lockdown, it’s a really positive feeling to being back open and busy here on Friar Street.”

Insider secret: did you know there is a secret garden located in Friar Street within Greyfriars. Where you can relax and enjoy a slice of cake with cup of tea for that little bit of escapism.